Leap of Faith

“Be willing to jump. Don’t be afraid to get started. And definitely ask for his help.”

Peter Marshall of Mendo TechNet

When Peter started Mendo TechNet, he’d already been fixing phones and helping people with their tech questions and difficulties. What began as a hobby, became a side business and demand for his services grew, as did his confidence. He was teaching a computer class at the time and realized he couldn’t continue to grow his tech business while maintaining a full time job. Though it was a little daunting to forsake the secure income, he took that leap and went into business for himself.

Possessing a natural talent for online marketing, Peter has been able to grow his business by utilizing google and YouTube. He has connected with Verizon and U.S. Cellular, who he receives referrals from locally. In the spirit of reciprocity, he sometimes brings homemade brownies to their offices to show his appreciation.

As a first time business owner, Peter did have questions and received mentorship from West Business Development Center (WBDC). “If you do business alone… either one, it will fail or two, it will be a long hard road. West Company helped me with anything I needed.”

Business is doing well. Today, Peter has two locations and four employees. Even though it’s been over 2 years now, he still connects with his consultant 1-4 times a month with questions. Something always comes up, new issues arise and Peter says his consultant either has the answers or will find someone who does.

In addition to the one on one consulting, Peter says WBDC’s Profit Mastery workshop has been instrumental in helping him understand the power of math and how to simplify decision making by removing opinion and looking at the facts, i.e. the math.

Peter’s primary motivation for going into business, was to be able to spend more time with his family. He has been enjoying that freedom and takes active measures to express his gratitude toward employees and clients who make this endeavor and its rewards possible.

Making sure his employees are happy is a top priority and he tries to create a pleasant memory for his clients, beyond just providing the needed service. He keeps “nerdy” toys like light sabers and an arcade game in the office. He also gives each client a small gift as a token of appreciation. Most notable, is his choose your own price policy.

“We’re making the money we need to make and when people decide to give more, that’s encouraging. If they can only afford the minimum, we’re grateful to have their business and they receive the same quality of service. We have found people in this area to be very generous and it just lifts the spirits when people are kind.”

To someone who is thinking of going into business for themselves, Peter advises that fear is where failure starts. “Be willing to jump. Don’t be afraid to get started. And definitely ask for his help.” He also adds that money shouldn’t be the end goal.

“Money is a tool. My end goal was to not work as much and spend more time with my family. It’s important not to get too relaxed, but we think more about the customer than the money. We care. That’s the core of this business.”

Torrey Douglass