When a company aligns its operations with a mission of providing excellent customer service, everyone can feel a heightened level of dedication, including the customer. When customers are satisfied with the product and service they receive, the company as a whole creates customer loyalty. Join us for this workshop to learn insights on how to add excellent customer service to the company mission from the top down. Areas covered include:
- Company mission
- Employee hiring practices
- Onboarding and training
- Continuous company team efforts
- Consistent and effective communications
Julia Siderakis, a seasoned business owner of 27 years, integrated services and offerings to serve both local and global customers. She prioritized adapting to changing demographics, trends, and evolving business needs in the 21st century, aligning them with her company’s original mission and values. Julia values customers as guides, fostering successful business relationships, and is committed to local community partnership and business responsibility. Julia continues to support local businesses in startups, revitalization, partnerships, downsizing, and diversification. As a business owner, partner, and advisor, she strives to help small business entrepreneurs achieve their dreams.